Return and Refund Policy
This policy explains when purchases through FashionHubs may be cancelled, returned, replaced or refunded.
1Policy overview
Unless a product page shows another lawful condition, an eligible return request should be raised within 7 calendar days after recorded delivery.
2Order cancellation
A buyer may request cancellation before dispatch. Cancellation may no longer be available after packing or courier handover. FashionHubs or the seller may cancel for unavailable stock, unsuccessful payment, incorrect information, fraud risk, serviceability or legal restrictions. Successfully collected amounts will be refunded.
3When a return may be accepted
- The product is damaged, defective or materially different from the listing.
- A wrong item, size, colour or quantity was delivered.
- An included item or accessory is missing.
- The listing expressly permits a change-of-mind return.
The item should be unused beyond reasonable inspection and returned with labels, packaging, accessories and identifiers.
4Non-returnable or restricted items
- Innerwear, intimate apparel and hygiene-sensitive products.
- Opened cosmetics, beauty and personal-care products.
- Customised, personalised, made-to-order or altered products.
- Items with broken hygiene, authenticity or tamper seals.
- Perishable goods, consumables, digital products and gift cards.
- Final-sale products clearly marked non-returnable.
- Products damaged by misuse, improper washing or unauthorised repair.
5How to request a return
- Open the order from the customer account.
- Select the available return, replacement or support option.
- Choose the correct reason and add clear details.
- Upload photographs or video where requested.
- Keep the product ready for pickup with all included items.
A request remains subject to review and does not guarantee approval.
6Pickup and inspection
The product may be checked during pickup or after reaching the seller, warehouse or inspection partner. A return can be rejected where the item does not match the order, required parts are missing, it was used beyond inspection or the stated issue cannot be verified.
7Replacement
A replacement may be offered where the same product is available and the issue qualifies. Where replacement is unavailable, an approved refund or another lawful remedy may be provided.
8Refund method and timing
An approved refund is normally initiated after cancellation confirmation or successful return verification. It is generally sent to the original payment method. Cash-on-delivery refunds may require a verified bank or supported payout method. Bank or payment-provider processing time may apply after initiation.
9Return shipping and deductions
Return pickup is generally arranged for approved damaged, defective, incorrect or misdescribed products. For an expressly permitted change-of-mind return, disclosed and lawful return-shipping or non-recoverable delivery charges may be deducted.
10Misuse of the return process
Repeated suspicious claims, substituted products, false evidence, wardrobing or intentionally damaged returns may lead to rejection, account restriction, recovery of losses or referral to relevant authorities.
11Return and refund support
Contact support with the order number, registered contact details, reason for the request and relevant evidence.